How to redirect to EC kb_view_article page if the KB number is entered in the AI search search box

[tidert_24]

Hello Devs,

We are currently using AI search in our Employee center. Apparently, if I explicitly enter the kb article number that I want to see, it redirects to the platform view instead of the employee center kb_article view.

I think this involves the AI Search Results Action Configuration but I can't pinpoint what action name and configuration to do.

Here is a screenshot of where it redirects: 

Here is the screenshot of the intended page:

I appreciate any help that will do. 

Thank you so much in advance.

[Community Alums]

@tidert_24 

Thanks for the reply!

I tried your config but no luck. Ours is a custom portal, I guess yours is also a custom one.

Have you created a new  AI Search Results Action Configuration record?

Can you also please provide the configuration present in AI Search Source & Action Name.

[Community Alums]

I am having the same issue did you found any solutions or work around