How can I create a request & Request Item from Business rule?

[Dk nov]

Hello,

Requirement - When any incident get creates with particular value in it, create a request, request item and sc Task.

How do I create a business rule on Incident table which creates a request by filling out variables through script and request item. Can you please provide a correct sample script?

Thanks in advanced. 

[Voona Rohila · Accepted solution]

Hi @Dk nov 

Yes you can raise catalog item from script.

Below is the sample code:

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
var item= cart.addItem('give_item_sysid'); //pass catalog item sys_id here
cart.setVariable(item,'variable_name1','value123'); //pass variable name and values
cart.setVariable(item,'variable_name1','value123');
var req_id = cart.placeOrder();

Use above code in your BR accordingly and pass values dynamically.

[Dk nov]

@Voona Rohila - Thank you! It worked!

[Amit Verma]

Hi @Dk nov 

You can use CartAPI. Refer below links and give it a try -

https://www.servicenow.com/community/developer-forum/create-request-from-business-rule/m-p/1513026

https://docs.servicenow.com/bundle/xanadu-api-reference/page/app-store/dev_portal/API_reference/Cart...

Thanks and Regards

Amit Verma

[TryciaK]

thanks