How to redirect URL in servicenow

sam1212 · ‎08-10-2016

Hi ALL,

Some users are trying to use https://Instance.service-now.com/incident.do or https://instance.service-now.com/incident.do?sysparm_stack=incident_list.do&sys_id=-1 to create incident is it possible to navigate to different URL(catalog URL)

Any help is appreciated

Kalaiarasan Pus · ‎08-10-2016

In previous releases, interceptor could have taken care of this but it is legacy now.

I assume you are using record producer or catalog to create the records. If that is the case, I can suggest a workaround for this.

Create a display business rule on the table with the below condition
- current.isNewRecord()
- Set the value to scratchpad to indicate that the new record was accessed directly.
  - g_scratchpad.invalid_access='true';
Create/reuse any existing onload client script on the table and use something like below to redirect.

if(g_scratchpad.invalid_access=='true')

{

alert("Access to this form is denied");

window.location.href = 'com.glideapp.servicecatalog_category_view.do?v=1&sysparm_parent=e15706fc0a0a0aa7007fc21e1ab70c2f&sysparm_catalog=e0d08b13c3330100c8b837659bba8fb';

}

View solution in original post

sam1212 · ‎08-10-2016

It worked

Rajiv Handa · ‎09-06-2023

You can create a navigator record (sys_navigator) for the incident table and write the server-side script in it to handle which user roles should be allowed to visit the incident table and whom to restrict and redirect to another URL .

You might have noticed the same behaviour with the sys_hub_flow table, which always redirects the user to the flow designer irrespective of whether the record is opened from the list view or directly from the URL.

Have a look at the sample script available on

https://www.yourInstanceName.service-now.com/sys_navigator.do?sys_id=07bd077d53632300eb7c0a1806dc34e...

(function() {
	var view = g_request.getParameter('sysparm_view');
	if (!gs.nil(view) && view == "manage_security")
		return "";

	if (gs.hasRole('maint'))
		return;

	var sysId = g_request.getParameter('sys_id');
	if (!gs.nil(sysId) && isValidSysHubFlow(sysId)) 
		return g_uri.toString('$flow-designer.do?sysparm_nostack=true#/flow-designer/' + sysId);
	
	return g_uri.toString('$flow-designer.do?sysparm_nostack=true#');
})();

function isValidSysHubFlow(sysId) {
	var sysHubFlowGr = new GlideRecord("sys_hub_flow");
	return sysHubFlowGr.get(sysId);
}