How to redo a previous step in Flow/Workflow

[Lhora Alvarez]

Hi all!

I would like to ask whether it's possible to implement the following situation or not. If so, can you share your ideas?

The situation is the approver can redo their action towards an approval request by clicking a button, provided that the next approver had not yet approve.

Thank you very much.

[Mani A]

@Lhora Alvarez yes in same ui action button ..just check the approval status ( if its still in requested state)and  update worknotes with reason for revoking and also notify that other approval user that revoke action has been done due to this/that reason by sending notification or in any easy way...

If you created flow designer for this process then use code snippet code and paste the logic in UI action button

[Lhora Alvarez]

@Mani A 

Thanks for replying.

I'm most concerned with the Stages of the RITM record.

When approver1 revoked their action, the approval record for approver2 should be cancelled/not required.

The flow should not be restarted from the start, instead it should go back a step.

Also note that, when approver1 approved the request, the pointer is currently on the step that generates the approval request for approver2. The pointer can't go back to focus on approver1...