How to relate a Catalog Item to a Service Offering

spike
Mega Sage

I'm pretty sure I did this when messing around last year but now for the life of me I can't find what I need.

I'm sure somewhere you can map a Service Offering to a Catalog item. Pretty sure it was via a related list somewhere.

Can anyone point me in the right direction? I've spent the last couple of hours browsing around and I've drawn a blank. Can't even find any ServiceNow doco that tells you about it!

Many thanks in advance.

1 ACCEPTED SOLUTION

spike
Mega Sage

Sussed this out eventually..  It's part of the Service Portfolio Management plugin that's available if you've got an ITSM licence.

View solution in original post

12 REPLIES 12

Anurag Tripathi
Mega Patron
Mega Patron

I have seen where a reference field was created on the catalog item table (sc_cat_item), this field held the related service offering.

 

-Anurag

Was that a manual thing? EG someone added that field themselves? Not an OOTB solution?

Yes

-Anurag

Not really what I was after but a good alternative solution. Thanks.