How to relate a Catalog Item to a Service Offering

spike · ‎01-13-2023

I'm pretty sure I did this when messing around last year but now for the life of me I can't find what I need.

I'm sure somewhere you can map a Service Offering to a Catalog item. Pretty sure it was via a related list somewhere.

Can anyone point me in the right direction? I've spent the last couple of hours browsing around and I've drawn a blank. Can't even find any ServiceNow doco that tells you about it!

Many thanks in advance.

spike · ‎01-16-2023

Sussed this out eventually.. It's part of the Service Portfolio Management plugin that's available if you've got an ITSM licence.

View solution in original post

cgk · ‎02-06-2026

Even after the association of orderable item to service offering, when i create a RITM, is not updating its service offering nor service column. What am I missing?