Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

How to remove available change templates for selection within Service Operations Workspace

matthew_hughes
Kilo Sage

Within Service Operations Workspace, I'm wanting to remove the majority of the available change templates in the below screenshot, but keep the first two:

matthew_hughes_0-1790250419946.png

 

I was just wondering if anyone knows where these are configured so that any unnecessary change templates can be removed.

 

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@matthew_hughes 

you need to update OOTB script include

All Standard Change Templates Visible in Change Creation Page in Service Operations Workspace Instea...

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Vishal Jaswal
Tera Sage

Hello @matthew_hughes 

I believe this is not possible to show/hide some records within this interceptor/model as of now in Native UI as well as in Service Operations Workspace.

Please validate the above with ServiceNow support team via HI Case.


Hope that helps!