How to remove Create Incident button

Alon Grod
Tera Expert

Hi,

 

if I go to kb_knowledge table and then i click on a published article, then i can on the View Article UI Action. Im being redirect to a new view and I see Create Incident on the right corner, how can I remove this button 

7 REPLIES 7

GlideFather
Tera Patron

Hi @Alon Grod,

 

try to set the following property to false:

glide.knowman.create_incident_link.display

 

Let me know if that served well

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


@Alon Grod 

Have you had chance trying my solution?

 

Please if it solved your problem, accept the solution and if not, tell me more and we can search alternative solutions.


It'd be cool to hear some feedback from you...

Thank you very much

———
/* If my response wasn’t a total disaster ↙️ drop a Kudos or Accept as Solution ↘️ Cheers! */


Shubham_Jain
Mega Sage

@Alon Grod 

 

Perform below action: 

 

Navigate to All > sys_properties.LIST > Search for 'glide.knowman.create_incident_link.display' > Change value from True to 'False' as per below snapshot: 

 

Shubham_Jain_0-1752412774712.png

 

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.



Shubham Jain


@Alon Grod  I see that @GlideFather @already responded with solution as first place. Please accept his solution. 

However, if someone wants to refer step by step to do - feel free to refer my response. 

✔️ If this solves your issue, please mark it as Correct.


✔️ If you found it helpful, please mark it as Helpful.



Shubham Jain