How to remove Create Incident button
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07-13-2025 03:08 AM
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07-13-2025 03:12 AM
Hi @Alon Grod,
try to set the following property to false:
glide.knowman.create_incident_link.display
Let me know if that served well
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07-13-2025 06:20 AM
Perform below action:
Navigate to All > sys_properties.LIST > Search for 'glide.knowman.create_incident_link.display' > Change value from True to 'False' as per below snapshot:
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Shubham Jain
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07-13-2025 08:15 AM
@Alon Grod I see that @GlideFather @already responded with solution as first place. Please accept his solution.
However, if someone wants to refer step by step to do - feel free to refer my response.
✔️ If this solves your issue, please mark it as Correct.
✔️ If you found it helpful, please mark it as Helpful.
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Shubham Jain
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07-13-2025 07:23 AM
@GlideFather already shared the solution as 1st response.
Please mark his response as correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
