How to remove decimal from the email notification

Ballela Siva Te · ‎04-24-2025

Hi Team,

We are working on SLA notifications, below is the example of the notification that got triggered when an event is fired (75 % breach)

sub : SLA "XYZ- P3 resolution (2 days)" associated with INC0017809 has reached 75.02% of its allowed duration

Now we have to make the 75.o2 to 75 only

what is the easiest way to achieve it ?

Regards

B Sva Teja

Ankur Bawiskar · ‎04-24-2025

@Ballela Siva Te

It comes from this OOTB Notification:

https://instanceName.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=9660628ed7a2220035ae23c7ce61039e%26sysparm_view=advanced

Steps to achieve

1) remove the subject from subject field

2) then update any of the existing email script and set the subject. I selected this "sla.salutation.event_parm1"

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

	var breachPercentage = parseInt(current.business_percentage);
	gs.info('ARB breachPercentage' + breachPercentage);
	var subject = "SLA " + current.sla.getDisplayValue() + " associated with " + current.task.number + "has reached " + breachPercentage + "%";

	email.setSubject(subject);

	var user = GlideUser.getUserByID(event.parm1);
	if (user.exists())
		template.print(gs.getMessage("Hello {0},", user.getDisplayName()));
	else
		template.print(gs.getMessage("Hello,"));

})(current, template, email, email_action, event);

Output: When I previewed the notification

The percentage 13.78% got converted to 13

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ankur Bawiskar · ‎04-24-2025

@Ballela Siva Te

if that's the OOTB email then you will have to use email script and convert that decimal to integer value and then print using template.print()

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ballela Siva Te · ‎04-24-2025

@Ankur Bawiskar

Will it work in the subject of the mail ?

Ankur Bawiskar · ‎04-24-2025

@Ballela Siva Te

using email script you can set the subject as well

// ensure you convert decimal to integer before setting the subject.
var str = 'Your subject';
email.setSubject(str);

Mail script API

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ballela Siva Te · ‎04-24-2025

@Ankur Bawiskar Can you please elaborate