How to remove decimal from the email notification

[Ballela Siva Te]

Hi Team,

We are working on SLA notifications, below is the example of the notification that got triggered when an event is fired (75 % breach)

sub : SLA "XYZ- P3 resolution (2 days)" associated with INC0017809 has reached 75.02% of its allowed duration

Now we have to make the 75.o2 to 75 only

what is the easiest way  to achieve it ?

Regards

B Sva Teja

[Ankur Bawiskar]

@Ballela Siva Te 

which OOTB notification is being used here? share the name and screenshot

I already informed the logic

something like this to convert decimal to integer

var myIntegerValue = parseInt(decimalValue);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Ballela Siva Te 

It comes from this OOTB Notification:

https://instanceName.service-now.com/nav_to.do?uri=sysevent_email_action.do?sys_id=9660628ed7a2220035ae23c7ce61039e%26sysparm_view=advanced

Steps to achieve

1) remove the subject from subject field

2) then update any of the existing email script and set the subject. I selected this "sla.salutation.event_parm1"

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template,
          /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action,
          /* Optional GlideRecord */ event) {

	var breachPercentage = parseInt(current.business_percentage);
	gs.info('ARB breachPercentage' + breachPercentage);
	var subject = "SLA " + current.sla.getDisplayValue() + " associated with " + current.task.number + "has reached " + breachPercentage + "%";

	email.setSubject(subject);

	var user = GlideUser.getUserByID(event.parm1);
	if (user.exists())
		template.print(gs.getMessage("Hello {0},", user.getDisplayName()));
	else
		template.print(gs.getMessage("Hello,"));

})(current, template, email, email_action, event);

Output: When I previewed the notification

The percentage 13.78% got converted to 13

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Ballela Siva Te 

I believe I have answered your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ballela Siva Te]

Thanks for the details explination