How to remove interceptor completely?

[sonita]

I went through this:

You should be able to open up the Interceptor for change and set all the answer records to inactive.

Navigate to System Definition>Interceptors and select the one for change (should be the one that has the Intercepts field as change_request.do).

Open up that record and set all the Answer records in the related list to active=false and it should not intercept your new record creation anymore.

but the interceptor header is still there. I need to remove that

[kkadarsha]

Hi,

Remove the intercepts field value make it empty and try.

Worked for me.

Regards,

Adarsha

[Julie Benningfi]

You have likely found an answer. I had to go through this exercise myself for the Customer Service Management module. The left-hand nav menu item has a link type that was set to "URL (from arguments)".  No matter what I did to the Case interceptor, short of deleting it, that item still went to the navigator.

Fix: Change the link type to "New Record", pick the correct table, and define the default view if there is one.