Did you check if there is any existing UI Policy or Client script for the item? If not, navigate to ServiceNow backend page and look for Service Catalog >> Catalog Definitions >>Maintain items & then search with name as 'Service Category Request'.
Once done scroll to the bottom & look for Catalog UI Policy or Catalog Client Script & also variable to see if it makes it mandatory.
Did you check if there is any existing UI Policy or Client script for the item? If not, navigate to ServiceNow backend page and look for Service Catalog >> Catalog Definitions >>Maintain items & then search with name as 'Service Category Request'.
Once done scroll to the bottom & look for Catalog UI Policy or Catalog Client Script & also variable to see if it makes it mandatory.
