How to remove more than one response SLA on a ritm?

[Mouktik_B]

There are more than one response SLAs on a RITM. That needs to come down to one response and one resolution SLA. How to do that? 

[Dr Atul G- LNG]

Hi @Mouktik_B 

Ho to SLA Related Tab.

- See the SLA definition

- Go to SLA --> Definition in Navigation bar

- Check the start condition and if SLA is not required mark as active false

This example is of Incident table.

[AndersBGS]

Hi @Mouktik_B ,

I think the question should be, why is there more than one response SLA and one resolution SLA triggered? Are all of them completed when RITM is closed/Completed? Have you verified from SLA definitions to see what actually triggers and why? 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Mouktik_B]

I want to keep one response and one resolution SLA after the RITM is closed but there are more than one response SLA with same definition getting generated. 
How to stop the other response SLAs from getting triggered?

[Dr Atul G- LNG]

Hi @Mouktik_B 

I want to keep one response and one resolution SLA after the RITM is closed but there are more than one response SLA with same definition getting generated. 

Atul: Once RITM is get closed SLA also get completed so please check the stop condition.
How to stop the other response SLAs from getting triggered?

Atul: Please check the reset condition in SLA , the SLA get start or attached again if the condition is matched , also have look all the RITM SLA definition , that is the only way to see. 

We can connect 1-1 if required.