How to remove or delete entries from the 'Impacted Services/CIs' related lists from CLOSED incidents

Roopa J R1
Giga Contributor

‎07-13-2022 01:01 AM

As an ITIL user the ability to remove entries from the  'Impacted Services/CIs'  related lists from CLOSED incidents

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OlaN
Giga Sage
Giga Sage

‎07-13-2022 01:18 AM

Hi,

You will need to check if the itil role has write access to closed incidents, and make adjustments as needed.

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