How to remove previous chat session history from agent workspace.

[Aparna Gurav]

Hello Team,

I need your help. When a new conversation starts, I can see the previous chat messages. However, I would like the previous chat to be cleared when a new chat begins in the agent conversation.

[Anurag Tripathi · Accepted solution]

Hi,

Navigate to Conversational Interface -> Settings

Change the setting below and save

PS, this only applies to user, agent will see the full history