How to remove "New Change Requests" from the Interaction record in Service Operations workspace

[Ken61]

Hello All,

I am looking for how to remove "New Change Requests" from the Interaction record in Service Operations workspace.

I need to get this removed to reduce the number of change requests created in error. Screenshot attached.

[Astik Thombare · Accepted solution]

Hi @Ken61 ,

Follow the below steps

1. Navigate to All > Now Experience Framework > Experiences.
2. From the list of UX applications, select Service Operations Workspace.
3. On the UX Application form, from the UX Page Properties related list, select the chrome_tab property.
4. On the UX Page Property page, when the Type field is set to json, edit the Value field, for example, to add or delete routes or tables.
5. Click Update.

As you have to remove Change request . remove the change request content of json .so finally it will look like below 

{
	"contextual": [
		"record",
		"kb_view"
	],
	"newTabMenu": [
		{
			"label": {
				"translatable": true,
				"message": "New Interaction"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "interaction",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "interaction",
					"canCreate": true
				}
			}
		},
		{
			"label": {
				"translatable": true,
				"message": "New Incident"
			},
			"routeInfo": {
				"route": "record",
				"fields": {
					"table": "incident",
					"sysId": "-1"
				},
				"multiInstField": "sysId"
			},
			"condition": {
				"tableDescription": {
					"table": "incident",
					"canCreate": true
				}
			}
		}
	],
	"maxMainTabLimit": 10,
	"maxTotalSubTabLimit": 30
}

Now the change request option will not visible in service operation workspace 

Reference -https://www.servicenow.com/community/developer-blog/servicenow-things-to-know-54-hide-interaction-in....

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Thanks,

Astik

[Dr Atul G- LNG]

Perfect @Astik Thombare 

[Ken61]

hank You @Astik Thombare