How to remove the HTML field editor from the service portal.

[Shivam26]

I want to hide this whole HTML field layout and just want to show the URL in the Service Portal, Please find the below screen-shot for the same:

I also tried to hide using the CSS, but it still didn't workout:

CSS:

.mce-flow-layout {
    display: none;

}

Please help me with this.

[Mark Guldhammer]

Hi

You can try this, that seems to work for me.

.mce-toolbar-grp { display: none; }

Where are you trying to do this?

[Shivam26]

Hi Mark,

I am trying to do this in a widget as I have used "$sp.getForm" to populate the form and this field is inside the form, So I just want's to display the URL and not the whole HTML Field Editor.

Regards,

Shivam.

[Mark Guldhammer]

Hi

Okay, well as other people mention, the easiest way would probably be to change the data type of the field, since the $sp.getForm() returns the whole form, without being able to edit html.

But if that is not possible, then I think the easiest way would be to get the record in the server script, and then pass that to the html.

Server script example

var gr = new GlideRecord('incident');
gr.get('some sys id');
gr.query();

if(gr.next()) {
  data.my_url = gr.getValue('url_field');
}

On the HTML side, you could do something like this.

<a href="{{c.data.my_url}}">URL</a>

Then you can display it, how ever you like.

[AnirudhKumar · Accepted solution]

Make the field read-only