How to remove the HTML tag in the Work Notes

[45120164]

For an Incident, when I add text in Summary, Findings and Timeline, HTML tags come up in the worknotes.

 
Can someone help me with this? Thanks in advance.

[Anand Kumar P]

Hi @45120164 ,

Create business rule on incident created or updated 

(function executeRule(current, previous) {
    var description = current.description;
    var plainTextDescription = description.replace(/<[^>]+>/g, ''); 
    current.work_notes = plainTextDescription;
})(current, previous);

Please mark it solution proposed and helpful if it works.

Thanks,

Anand