How to remove the NEW button from the simple list widget "view all" option

[Danny Barker]

Hello,

I added a simple list widget to my service portal for Incidents.  There is a view all option that opens my additional incidents.  In this expanded list view, there is an option to create a new Incident.  We want to remove this button so users only create by following our custom links on the main page of the portal.   How can we remove the new button below.

Any Help would be greatly appreciated.

[Saloni Suthar]

Hello!
Please review these articles for the solution - https://www.servicenow.com/community/now-platform-forum/hide-new-button-from-the-service-portal/m-p/....
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0719225

If my response helped you, please mark it as correct or helpful.

[Andrew_TND · Accepted solution]

Hi @Danny Barker 

The function for this isn’t in the console where the JavaScript, CSS etc is… Go to the widget and open instance options.

From there add this to the JSON format in the instance.

{  

  "show_new" : {  

  "displayValue" : false,  

  "value" : false  

  }

Please mark as helpful or if it’s resolved the issue, CORRECT!

[Cameron Manzi]

Hello,

I'm also having the same issue but when trying to implement this, it's not working. I'm not sure what I'm missing. 

[Cameron Manzi]

I figured out what my issue was. I was in the wrong place.

Right place.

Wrong place.

Thanks to all you brilliant people out there!