How to remove the Pencil Icon from list in quote line item (Quote Management Module)
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6 hours ago
Hi all,
I am currently working on the Quote Management module. In the Quote Line Items tab within Workspace, all quote line items are displayed in a list view.
We have a requirement to remove the editable pencil (inline edit) icon from this list view. Could you please advise how this can be achieved in Workspace?
@Ankur Bawiskar , @Dr Atul G- LNG
Thanks, and Regards
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4 hours ago
This is the latest feature in the R1 version, and it works across all Workspaces. It provides more flexibility for agents to work on items, although I’m not sure where this can be removed or disabled. I would recommend evaluating this feature with the user and using it where it adds value to the process. @Mohammed8
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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4 hours ago
To remove inline editing (the pencil icon) from the Quote Line Items list view in a Workspace, you must adjust the list configuration properties or apply access controls on the target table, as inline controls are baked into the Next Experience workspace list components.
Configuration Methods
Check List Menu Settings: Search for the list definition in sys_ux_list or sys_ux_list_menu_config tied to your Workspace. Look for properties like Hide Inline editing or Hide Quick Edit and enable them for that list context.
Modify List Control: Navigate to the backend definition of the quote_line_item table, right-click the list header, open Configure > List Control, and set the list edit type to Disable List Editing if applicable to the component context.
Adjust Access Controls (ACLs): Create or modify an ACL specifically for the list_edit operation on the quote_line_item table. Returning false in an ACL script for unauthorized roles will block inline list modifications and suppress edit availability.