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IRM Enterprise installed but workspace not accessible — Page not found

mc166413
Kilo Explorer

Hi team,

I installed Integrated Risk Management Enterprise (app ID: sn_irm_ent, v22.3.0) on my Personal Developer Instance on July 11, 2026. The app shows as fully installed on the application info page, but I can't access the workspace:

  • The Risk Workspace / IRM workspace does not appear anywhere in the filter navigator, even after searching "workspace," "risk," "GRC," and "IRM."
  • Direct URL /now/workspace/risk-management/home returns "Page not found."
  • I flushed the instance cache (/cache.do) with no change.
  • I'm logged in as admin.

Instance: dev423262
Requesting: Could a moderator confirm whether the workspace module needs manual provisioning on PDIs, or activate it directly? Demo/sample data would also be appreciated if available, to practice control-lifecycle scenarios (Authority Document → Citation → Control Objective → Attestation).

 

Thanks in advance.

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @mc166413 

 

Refer: IRM Risk Management > How to implement the Risk Management Workspace (with video tutorials)

 

You have to install,if not installed yet 

Base Application: GRC: Risk Management (com.sn_risk)

Workspace Plugin: GRC: Risk Management Workspace (com.sn_risk_workspace)

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti