IRM Enterprise installed but workspace not accessible — Page not found

[mc166413]

Hi team,

I installed Integrated Risk Management Enterprise (app ID: sn_irm_ent, v22.3.0) on my Personal Developer Instance on July 11, 2026. The app shows as fully installed on the application info page, but I can't access the workspace:

• The Risk Workspace / IRM workspace does not appear anywhere in the filter navigator, even after searching "workspace," "risk," "GRC," and "IRM."
• Direct URL /now/workspace/risk-management/home returns "Page not found."
• I flushed the instance cache (/cache.do) with no change.
• I'm logged in as admin.

Instance: dev423262
Requesting: Could a moderator confirm whether the workspace module needs manual provisioning on PDIs, or activate it directly? Demo/sample data would also be appreciated if available, to practice control-lifecycle scenarios (Authority Document → Citation → Control Objective → Attestation).

Thanks in advance.

[Tanushree Maiti]

Hi @mc166413 

Refer: IRM Risk Management > How to implement the Risk Management Workspace (with video tutorials)

You have to install,if not installed yet 

Base Application: GRC: Risk Management (com.sn_risk)

Workspace Plugin: GRC: Risk Management Workspace (com.sn_risk_workspace)

[Vikram Reddy]

Hi @mc166413,

developer.servicenow.com > Manage Instance > Actions > Change user role > Admin
System Definition > Plugins > search "IRM" > Activate (with dependent plugins) > check "Load demo data"

Being logged into the account named admin isn't the same thing as the admin role actually being (re)applied on a PDI, that's the part that trips people up. Store apps like sn_irm_ent often land without every dependent plugin pulled in, so the Risk Workspace UI module never registers, and that's exactly why it's invisible in the filter navigator and the /now/workspace/risk-management/home URL 404s. Re-running the role assignment from the Manage Instance panel forces a dependency reconciliation, and ticking Load demo data on that pass is what seeds the Authority Document, Citation, Control Objective and Attestation sample records.

Thank you,
Vikram Karety
Octigo Solutions INC