How to remove the "Add" button from a related list

[Cory Hitchings]

Hi there, 

For some reason on the Change Request related list when adding to the Problem Form shows an Add button. 

Can you please let me know how to remove this?  There is no Omit Add button:  

Any help appreciated 

[Ashutosh Munot1]

HI,

That is the UI action and not in list control. So you can deactivate the UI action if you dont want or change condition.

Thanks,
Ashutosh

[Gowrisankar Sat]

Change Below Property from problem,incident to incident

com.snc.task.add_change_request

https://<instance_name>.service-now.com/sys_properties.do?sys_id=270f908c877b13005087af1e36cb0b95

[Cory Hitchings]

Thank you for the response.  I don't know if I want to disable this feature completely, rather just remove the Add button from the options. 

[Gowrisankar Sat]

Hi Cory,

You cannot remove it from list control, because this is a UI Action.

https://<instance>.service-now.com/sys_ui_action.do?sys_id=2bd010c8877b13005087af1e36cb0b8f

Updating the property com.snc.task.add_change_request from problem,incident to incident will remove add button only on problem table.

This feature will however be available on incident table. This is an OOB functionality.

Changing the UI Action will disable the feature on all the related lists on incident/problem which is more worse.