How to remove time stamp and name from additional comments?

[Nikita40]

Hi All,

I have created an after insert/update business rule on problem table to copy additional comments from problem to incident, and used below script

var inc = new GlideRecord('incident');
inc.addQuery('sys_id', current.u_reference_1);// u_refernce_1 is name of incident field on problem form
inc.query();
while (inc.next()) {

 inc.comments = current.comments.getJournalEntry(1);
 inc.update();
}

please help me to remove the name and timestamp as shown in above image that is also getting copied and pasting in incident additional comments..

Thanks in advance!!!

[Pranav Bhagat · Accepted solution]

Hi @Nikita 

I checked this in background script and its working

inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join('').replace(/^\s*\n/gm, "");

[Nikita40]

Hi Pranav,

Thank you for your response, Its working as expected and removing new lines.

Thanks again.....

[Ankur Bawiskar]

Hi Nikita,

refer solution from Deepak from below link

Remove User info and timestamp from commets

Regards
Ankur

[Sumit Suthar]

Hi Nikita,

This work for me have a look

var inc = new GlideRecord('incident');
inc.addQuery('sys_id', current.s_id); 
inc.query();
while (inc.next()) {

inc.comments = current.comments.getJournalEntry(1).match(/\n.*/gm).join("\n");
inc.update();
}

Regards
Sumit

[Nikita40]

Hi,

By using the experession below expression, it is giving unwanted lines.I dont want the unwanted lines.

match(/\n.*/gm).join("\n");

Thanks,

Nikita