How to replace greeting in VA on slack.

manisa
Tera Contributor

‎03-07-2024 11:54 PM

Hi,

We have integrated Slack for VA.

Can anyone Please help me replacing greeting in Slack as of now its “Let me know how I can help you today.''  

I want to replace that with “I hope you're doing well today. How can I assist you? 

Can anyone give me steps or screenshots where exactly to change this Greeting in SLACK VA.

 

maniseshu_0-1709884388181.jpeg

Thanks in Advance!

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5 REPLIES 5

Community Alums
Not applicable

‎03-08-2024 12:50 AM

Hi @manisa ,

You can update your custom greeting message in below system message record:

SandeepDutta_1-1709887822205.png

 

 

Direct Link : https://<instance_name>.service-now.com/now/conversation/settings/record/sys_properties/f59e243a9fe3...

 

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Anki3
Tera Contributor
In response to Community Alums

‎03-08-2024 01:14 AM

Hi, @Community Alums  i have tried on my instance its showing record not found for that Property.

Anki3_0-1709889206210.jpeg

Thanks!

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Anki3
Tera Contributor
In response to Community Alums

‎03-08-2024 01:15 AM

Hi @Community Alums , i have tried on my instance its showing record not found for that Property.

Anki3_0-1709889294397.jpeg

Thanks!

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mania
Tera Contributor
In response to Community Alums

‎03-08-2024 01:18 AM

@Community Alums 

Hi i tried on my instance its showing record not found for that Property.

mania_1-1709889436063.jpeg

 

Thanks!

Manisa

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