How to report on How many Incident SLA breach in past 3months for my team

Snehal13
Kilo Sage

‎10-02-2024 09:56 PM - edited ‎10-02-2024 09:57 PM

How to report on how many SLA breach (both response and resolution) on incidents assigned to members of my team in past 3months ? I only have OOB ServiceNow reporting module to use

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AndersBGS
Tera Patron
Tera Patron
In response to Snehal13

‎10-09-2024 06:56 AM

Hi @Snehal13 ,

 

That you will see under table. 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Snehal13
Kilo Sage
In response to AndersBGS

‎10-09-2024 08:18 AM

I opted for a diff path - Used OOB data source task Breached SLA and filtered only by incidents to get SLA breach on them. All is set

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Ravi Gaurav
Giga Sage
Giga Sage

‎10-02-2024 11:44 PM

Hi @Snehal13 

 

--> Table: Incident SLA [task_sla].

-->add your conditions to the report with "SLA breached is true".

--> choose last 3 month

 

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Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
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