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06-09-2025 06:45 AM
Hi All,I'm trying to create a report (ideally a graph) in ServiceNow to show the time difference between when a RITM is approved and when its related Catalog Task is closed. How to achieve this?
06-09-2025 01:33 PM
Hi @Sachin G K1 ,
don’t really get your question? what is the business value and what is it from a business perspective that you would like to measure?
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.Best regardsAndersRising star 2024MVP 2025linkedIn: https://www.linkedin.com/in/andersskovbjerg/
06-09-2025 06:14 PM
@Sachin G K1 you could look at setting up an SLA rule that runs at the sc_task level and doesn't have a 'pause' clause.
That would time the task and stop timing when it is closed if the rule is all setup correctly.
