How to reset password if user has accounts in multiple domains?

[JLeong]

Hi Guys,

How does the password reset process works if users has accounts in multiple domains?

Should there be a prompt to ask for the domain? 

Thanks.

[Rafael Batistot]

Hi @JLeong 

If have AD (Active Directory) see this post, may help you 

https://www.servicenow.com/community/itom-forum/password-reset-with-active-directory/m-p/1019839

[Shashank_Jain · Accepted solution]

@JLeong ,

This Servicenow doc in detail explains how: Domain separation and the Password Reset application works. You can go through it.

Link - https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/administer/login/concept/doma...

This is one of the para that sum up your question solution :

• One or more user groups on the ServiceNow instance that can use the password reset process. User accounts are members of one or more domains — they use the standard ServiceNow domain separation. When a user enrolls to use one of the password reset processes that is configured for the organization, the user is allowed to choose only from the processes in the user’s domain

If this helps, please consider marking my answer as helpful/accepted — it motivates me to stay active in the community and also helps others find relevant solutions more easily.

Thank you!