how to reset the agent capacity in use every day

Ansuha Chipuri
Kilo Guru

‎03-27-2025 04:43 AM

How to reset the agent capacity in use to 0  on a daily basis

0 Helpfuls
  • 1,133 Views
2 REPLIES 2

Dr Atul - LNG
Tera Patron

‎03-27-2025 04:47 AM

Hi @Ansuha Chipuri 

 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...

 

You need to change in core configuration only.

0 Helpfuls

AndersBGS
Tera Patron

‎03-27-2025 09:33 AM

Hi @Ansuha Chipuri ,

 

Have you verified why the capacity isn't reset itself based on interaction etc. completed? 

 

0 Helpfuls