how to reset the agent capacity in use every day

Ansuha Chipuri
Kilo Guru

‎03-27-2025 04:43 AM

How to reset the agent capacity in use to 0  on a daily basis

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron

‎03-27-2025 04:47 AM

Hi @Ansuha Chipuri 

 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...

 

You need to change in core configuration only.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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AndersBGS
Tera Patron

‎03-27-2025 09:33 AM

Hi @Ansuha Chipuri ,

 

Have you verified why the capacity isn't reset itself based on interaction etc. completed? 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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