How to resolve a PDF truncate situation because of some lengthy description in the PDF

ABHI08
Tera Contributor

4 weeks ago

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long and causes the subsequent information to be truncated.

I would like to understand how to troubleshoot this issue without reducing the font size. Although decreasing the font size resolved the problem, I want to explore alternative troubleshooting methods and know the maximum content length a generated PDF can support.

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Ankur Bawiskar
Tera Patron

4 weeks ago

@ABHI08 

is that an OOTB UI action or custom one?

we don't know the script inside that

Please share that

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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ABHI08
Tera Contributor

4 weeks ago

@Ankur Bawiskar it is a custom UI action running on a custom application. We are calling a template using the UI action button. 

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Ankur Bawiskar
Tera Patron
In response to ABHI08

4 weeks ago

@ABHI08 

what kind of script is that? share here and which template you are referring?

are you using document templates for this?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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