How to restirct assigning 2 sctasks from same ritm

nameisnani · ‎11-26-2023

How to restrict assigning 2 sctasks to a same member when the tasks are generated from same ritm .

Jaspal Singh · ‎11-26-2023

Hi

You need a before Insert/update BR on the Catalog Task table which runs when

Assigned To | changes

(function executeRule(current, previous /*null when async*/ ) {

    var ritmis = new GlideRecord('sc_task');
    ritmis.addQuery('request_item', current.request_item);
    ritmis.addQuery('assigned_to', current.assigned_to);
    ritmis.query();
    if (ritmis.next()) {
        gs.addErrorMessage('Assigned user already has another task for the RITM. Please assign it to othe user');
        current.setAbortAction(true);
    }

})(current, previous);

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nameisnani · ‎11-28-2023

Hi @Jaspal Singh

I have wirtten this BR on ritm table ,

Here we are triggering sequential task . I am going to assign same person to 2nd task it should through an error .Which is not working ,

@Jaspal Singh Please provide me solution to fix this issue