Developer

Recommended Approach for Email Classification Using Multiple Inbound Email Trigger Flows

Hello Community,I would like to get feedback on the architecture of an inbound email processing solution.## BackgroundWe receive various types of emails that must be processed differently based on conditions such as sender, subject, and email content...

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On CSM FSM Work Space getting extra option as "New Case" on the + Icon

Hello Experts, In the CSM/FSM Workspace, when I click the “+” icon, I see three options. However, when I checked the chrome_tab configuration, only two options are configured. The additional option displayed is “New Case.” When I select “New Case,” a...

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How to submit a catalog item using ATF

Hi Team, Can Anyone please provide total steps to complete ATF for Catalog Item? Till now I have used below, but I am unable to find the record. Is my Test Steps correct?

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Resolved! How often are PDI login records updated?

I logged in today (directly from the PDI URL, not via the developer portal) but I see that's not reflected in the records yet: I know PDI management is such a mess right now, but does anyone have a definitive answer to how often these records ar...

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Hide/Remove email box from list type fields

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with fields of type list, you might encounter that these in some circumstances contain an email envelope. You could add email addresses here in...

Article

Auto refresh of Change conflicts

Hi, Is there a way to automatically refresh the change conflict like to auto run every Thursday instead of manually refreshing it? Thank you

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SAM Pro : License Reconciliation not happing

Hi all,Learning SAM PRO step by step. So I created custom Publisher, Product, Product Defination(Custom Part Number), DMAP and Software model. and Software Entitlement. I loaded Software installations through datasource, successfully created install...

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ServiceNow PDI Reclamation Rules: Avoid Losing Access

Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...

Article

declarative actions make visible on SOW workspace

Hi all , I am trying to make a declarative action available on sow workspace for some RITMS , sc_req_items with item is 'cat item' and when state is 'work in progress' , when clicked on the action , user should be able to make the state change to awa...

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Server-Side JavaScript Sandbox - Dispositioning OOTB incompatible Guarded Scripts

Hello Community, We're reviewing incompatible Guarded Script findings associated with ServiceNow's Server-Side JavaScript Sandbox Replacement and have found that occurrence volume can be somewhat misleading. In our environment, thousands of occurrenc...

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Flow Designer Subflow - Multiple User Approvals from Variable

Hi Team,I am working on a ServiceNow Flow Designer requirement and would appreciate guidance on the best approach.RequirementI have a hidden catalog variable named approval_managers (Single Line Text).This variable stores multiple user sys_ids based ...

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Inbound Basic Auth deprecation: standardizing ServiceNow authentication patterns in an enterprise

Hello Community, We're beginning early planning for ServiceNow's announced deprecation of Basic Authentication for inbound integrations and are reviewing the target authentication architecture for a mixed portfolio of existing integrations. Our curre...

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Double Quotes Display as HTML Entities ["TEST"] in Activity Stream

Hi Community,I’m investigating an issue with comments in the activity stream.When a fulfiller enters “TEST” using double quotation marks, it displays as "TEST".And when they use single quotation 'TEST', it displays correctly as 'TEST'. We e...

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PDI Application Manager fails to install Discovery and Service Mapping Patterns

Hello,I’m setting up a fresh ServiceNow Personal Developer Instance (PDI) for Cisco Firepower Discovery pattern development. Installing Discovery and Service Mapping Patterns from Application Manager fails with “Unable to Download Package.” The UI pr...

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Assessment Instance ATF

I am creating ATF of Demand Lifecycle, after validating the screening, have to impersonate 'assigned to' of Assessment Instance record and complete the Assessment, I am able to complete the step till opening the assessment form, I tried with navigate...

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