How to restrict Email Client Templates visibility in SIR Workspace

jorgevargas
Tera Contributor

Is there a way to ensure that only certain Email Client Templates are visible in the SIR Workspace? Associating templates to a table is not granular enough, and using the "Condition" field does not work as expected—templates still appear even when the condition should hide them. Are there any effective methods to control which templates are shown?

 

Screenshot 2025-07-14 at 10.27.22 a.m..png

 

3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@jorgevargas 

yes I did notice this recently. even though condition is not satisfied the template still shows up.

Not sure if it's a platform bug or the condition is not supported in workspaces.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thanks for the information @Ankur Bawiskar, now I see why it didn't work. 

@jorgevargas 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader