Hi community, I wanted to ask whether anyone has experience reopening a Security Incident Response (SIR) record and if so, how you approached it.I'm currently working on a UI Action to handle this, but even when I attempt to change the state programm...

Hello, we are using the ServiceNow Mobile Agent application. In this case, when we assign a security incident and it contains a file, such as Word, Excel, or PDF, we get an error message saying that the files could not be uploaded. We have noticed th...

Is there a way to ensure that only certain Email Client Templates are visible in the SIR Workspace? Associating templates to a table is not granular enough, and using the "Condition" field does not work as expected—templates still appear even when th...