How to restrict filter options(fields) in service Portal ?

[madhuri15]

Hi ,

I don't want to display all the fields by using filter, How can restrict all the fields coming from incident table?

Any help will be appreciated.

I dont want to see all the fields which are not useful for the end-users , how I can remove these options

[Ruhi Jibhyenka1]

Hi Madhuri,

Check this out

Using catalog client script

Type: onChange
UI type: Desktop

function onChange(control, oldValue, newValue, isLoading) {
    //Limit the number of selected options in a list collector
    //Specify the max options and variable name below
    var maxOptions = 5;
    var varName = 'users';
    var leftBucket = gel(varName + '_select_0');
    var rightBucket = gel(varName + '_select_1');
    var selectedOptions = rightBucket.options;
    if(selectedOptions.length > maxOptions){
        //Move any options with IDs greater than maxOptions back to left bucket
        var selectedIDs = [];
        var index = 0;
        for(var i = maxOptions; i < selectedOptions.length; i++){
            selectedIDs[index] = i;
            index++;
        }
        //Move options and sort the left bucket
        moveSelectedOptions(selectedIDs, rightBucket, leftBucket, '--None--');
        sortSelect(leftBucket);
        alert('You cannot select more than ' + maxOptions + ' options.');
    }
}

Using catalog client script(Service Portal Version)

Type: onChange
UI type: Mobile

function onChange(control, oldValue, newValue, isLoading) {
    //Limit the number of selected options in a list collector
    //Specify the max options and variable name below
    var maxOptions = 5;
    var collectorName = 'users';
    var myListCollector = g_list.get(collectorName);
    var selectedOptions = g_form.getValue(collectorName).split(',');
    if(selectedOptions.length > maxOptions){
        //Remove the last item
        myListCollector.removeItem(selectedOptions[selectedOptions.length-1]);
        g_form.addErrorMessage('You cannot select more than ' + maxOptions + ' options.');
    }
}

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy.

Thanks,

Ruhi.

[madhuri15]

Hi Ruhi,

Thanks for your response. But this is not a catalog item. This is an Incident. Is there any other way where I can restrict fieds which are  coming by default through the filter

[Cynthia Flowers]

Hi Madhuri,

Did you ever solve this problem? I am trying to do the same.

[madhuri15]

Hi Cynthia,

one way how you can achieve this is , you can write field level ACLs for each field which you want to hide from certain users.Then it works. 

-- What I have done is I removed filter and configured keyword search for end-users , then  they can search with keyword.

-- Sorry for the late reply. In case , if you need any help on this please reply me on this thread.

Thanks & Regards,

Madhuri