how to restrict incident creation from calendar invites for DL
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12-05-2025 05:43 AM
As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ?
I am not able to restrict subject , as it can be any
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3 weeks ago
if (elidProperty) {
// Process comma-separated values exactly like the recipient script
var ids = elidProperty.split(',').map(function(id) {
return id.trim();
}).join(',');
var userGR = new GlideRecord('sys_user');
var qc = userGR.addQuery('u_elid', 'IN', ids);
qc.addOrCondition('user_name', 'IN', ids);
userGR.query();
if (userGR.next()) {
username = userGR.name.toString();
}
}