how to restrict incident creation from calendar invites for DL

RudhraKAM
Tera Guru

‎12-05-2025 05:43 AM

As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ?

 

I am not able to restrict subject , as it can be any 

 

RudhraKAM_0-1764942196011.png

 

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pratyusha11
Tera Contributor

yesterday 

var chgSLA = new GlideAggregate('task_sla');
chgSLA.addQuery('active', true);
chgSLA.addQuery('has_breached', true);
chgSLA.addQuery('task.sys_class_name', 'change_request');
chgSLA.addQuery('task.production_system', true);
chgSLA.addAggregate('COUNT', 'task.requested_by');
chgSLA.orderByAggregate('COUNT', 'task.requested_by');
chgSLA.orderBy('task.requested_by');
chgSLA.orderBy('task.assignment_group');
chgSLA.query();
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pratyusha11
Tera Contributor

yesterday 

var ctaskSLA = new GlideAggregate('task_sla');
ctaskSLA.addQuery('active', true);
ctaskSLA.addQuery('has_breached', true);
ctaskSLA.addQuery('task.sys_class_name', 'change_task');
ctaskSLA.addQuery('task.production_system', true);
ctaskSLA.addQuery('task.change_request.state', '!=', '5'); // exclude closed CHGs
ctaskSLA.addAggregate('COUNT', 'task.assigned_to');
ctaskSLA.orderBy('task.assigned_to');
ctaskSLA.orderBy('task.assignment_group');
ctaskSLA.query();

while (ctaskSLA.next()) {
    var ctaskCount = ctaskSLA.getAggregate('COUNT', 'task.assigned_to');
    var ctaskOverDueObj = {};
    ctaskOverDueObj.is_user_active    = false;
    ctaskOverDueObj.has_valid_email   = false;
    ctaskOverDueObj.is_manager_active = false;

    ctaskOverDueObj.group = ctaskSLA.getValue('task.assignment_group');
    var assignedTo = ctaskSLA.task.assigned_to.getRefRecord();

    // Check Assigned To
    if (ctaskSLA.getValue('task.assigned_to') && isActive(assignedTo)) {
        ctaskOverDueObj.is_user_active           = true;
        ctaskOverDueObj.assigned_user_email      = assignedTo.getValue('email');
        ctaskOverDueObj.assigned_user_preferred_name = assignedTo.getValue('u_preferred_name');
        setManagerDetails(assignedTo, ctaskOverDueObj);
    } else {
        setGroupManagerDetails(ctaskOverDueObj.group, ctaskOverDueObj);
    }

    ctaskOverDueObj.overdue_ctask_count = ctaskCount;

    // Email dedup — user path
    if (ctaskOverDueObj.is_user_active &&
        ctaskOverDueObj.assigned_user_email &&
        existingChangeTaskEmails.indexOf(ctaskOverDueObj.assigned_user_email) < 0) {

        overdueRecords.push(ctaskOverDueObj);
        existingChangeTaskEmails.push(ctaskOverDueObj.assigned_user_email);

    // Email dedup — group path
    } else if (!ctaskOverDueObj.is_user_active &&
               ctaskOverDueObj.has_valid_email &&
               existingChangeEmails.indexOf(ctaskOverDueObj.group_email) < 0) {

        overdueRecords.push(ctaskOverDueObj);
        existingChangeEmails.push(ctaskOverDueObj.group_email);
    }
}
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