How to restrict ITIL user to open a task directly

[Community Alums]

Hi All,

How to restrict ITIL user to open a task directly, requirement is 'Restricting the roles of ITIL users to open the task directly at SC_Task table' , there should not be misconfiguration at other levels.  

[Maik Skoddow]

Hi @Community Alums 

for the so-called fulfillers - users working on catalog tasks - access to the table "sc_task" is the fundamental prerequisite to process the records. So how exactly can users reach their tasks if you want to restrict the access to them?

Maik

[Community Alums]

Hi Mark,

they are not allowed to create NEW tasks, but they can work.

[Maik Skoddow]

Hi @Community Alums 

OOTB there is a "create" ACL on table "sc_task" which restricts creating of new "sc_task" records to the "catalog_admin" role.

As long as your ITIL users don't have that "catalog_admin" role they cannot create new "sc_task" records.

So what's exactly the issue?

Maik

[chetanb]

Those are fulfillers to fulfill the task, if the access has been restricted to those users then how they can work on the assigned task and fulfilled. Please elaborate more on your requirement part.