How to restrict multiple retakes to the survey by same user?

[Sona1]

Hello,

                  I have created one survey for feedback from customer when incident is closed. And i am sending the link to take survey through email notification. once user clicks the link they can take the survey and responses are getting captured in survey table. But again if user clicks the link in email again he is able to take the survey.

Our requirement is if the user had already taken the survey for particular incident he should not be able to take it again. The message should display like "you have already taken this survey".

I am trying to do this using business rule but its not working?

Can anyone help?

Thanks&Regards,

Sona

[Nitesh A]

Hello Sona,

      In email notification you are using Survey Link is that right...?
It Means whenever user click on link he will be redirected to instance for filling the survey.
For that he has to login first.
So its ma suggestion just send him email to fill up survey.
He can fill up the survey from My Assessment and Survey module in left navigation.

Mark helpful if satisfied with my answer.

[Sona1]

Thanks Nitesh.

Actually our client requirement is to send either a link through the email or directly embed survey questions in email.

So i am using link option.

[Chandu Telu]

HI Sona,

if the user take the survey once it will show like this

If the user click the link and doen't take the survey it show the survey until he complete the survey

Could you try the same if you face any issue just provide the screen shot here

[Sona1]

Thanks Chandu.

In my case when i click link from email notification survey page is displayed.

And even after successfully completing survey again if i click on that link again it opens the same survey page.