How to restrict search for Catalog Item in New Service Portal?

[VIKAS45]

How to restrict search for Catalog Item in New Service Portal?

[Gunjan Kiratkar]

Hi @VIKAS45 ,

You can make use of user criteria to restrict/hide catalog items from certain users based on roles/groups/company etc.

Please check the user criteria at the bottom of catalog item there is related list 'Available for' and 'Not Available for'.

[reshmapatil]

Hi @VIKAS45 ,

Limiting the Service Catalog or Knowledge Base is configured in the Search Context.   I'd recommend creating a new search context which uses the Knowledge and Catalog searcher.   Once the context is created a set of Resource Configurations will be available to you.

Expand the catalog resource configuration you'll see the Catalog Name property.   Enter the name of the catalog you wish to limit the search to here.

Refer: 

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-se...

https://www.agarwalprat.com/post/contextual-search-catalog-item-servicenow

Regards,

Reshma

**Please mark my answer correct or helpful based on the impact**