How to restrict self service view for end user which is OOTB on incident table.

[Abhishek Rai]

Hello Everyone,

I have created a view rule to restrict self-service view for end user's, but it is not working,

Can anyone please suggest how to restrict self-service view which is out of the box in service now on incident table.

[Aman Kumar S]

Are you sure that is the correct name, right name would be "self-service"

[Abhishek Rai]

Hello Aman,

I have checked and it is right but nothing changes.

[Aman Kumar S]

Hi @Abhishek Rai 

The issue is with the view name, it should be "ess", check below screenshot

set in your code as below:

answer = "ess";

Please mark the appropriate response as correct if it helped you answer your query. So it goes to resolved queue and will be helpful for people looking for similar queries.

[Abhishek Rai]

Hi @Aman Kumar 

Can you please tell me the table name from where you are seeing this self service view information.