I am configuring agent workspace and when I checked few related lists in Incidents, Configuration Items etc in agent workspace, there is no Edit option in them (like Child Incidents etc) though they are already enabled and available in Default view ...
Hi All, I'm working on a catalog item that includes 2 variables: Computer (references [cmdb_ci_computer] table) & Stockroom (references [alm_stockroom] table). The requirement is to automatically populate the Stockroom variable based on the CI select...
Hi, I am looking for a script which inserts or updates the row in a specific table. the update criteria is combination of few column values. if this combination don't have the existing unique value in that specific table, insert the row. This script...
Hi all, I was looking around the ServiceNow Customer Service (HI) page, I noticed that they have the "Real Availability by Instance" stats displayed in their homepage (pic below). Does someone know how to create the same idea in our own instances. ...
I have requirement to hide Edit button from Related list for all ITIL except for one specific catalog item, as this Edit UI Action button is a global UI action how can I achieve this?
Where I attempt to create a variable set for similar items, I notice the "map to" option disappears but cannot locate a UI policy. Can I not use this feature where using as a variable set? Is it possible to identify and inactivate the UI policy?
データベースビューより、４つのテーブルを結合したい設定、where句の記述がわからない（Where句が理解できていないです。）対象テーブルtask、incident、change_request、problem(２つはできた。task、incident)４つは？ できるのか？
Hi, When a new user is created automatic user name should populate in the user name field using the first two letters of the first name and last name and some random number between 0 to 1. Thanks in Advance. Regards, Chaitanya
Hi, thought I posted this earlier so apologies if this gets duplicated. We have just upgraded our dev instance to Madrid, but following the upgrade if an Itil user logs out and then logs back in again, they are redirected to the service portal page. ...
Hi Team, The contact support option is not visible in Virtual Agent, even they are set as visible in visible in Branding and Chat Menu. Please find the attached for refence. Can you please help me on this. Thanks in Advance!!
I need to redirect the users from one UI page to another UI page . Its just a simple redirect and am not touching any DB tables. In UI action it is asking the table name as mentioned above am not doing anything with tables. Kindly someone help me her...
I want to open a new form for a table and prepopulate some of the values on that form when it opens. I want to do this from a ui action. I have the correct url - if i paste my url into my browser the form opens on the correct table with the descripti...
Can anybody please explain what is the meaning of highlighted check-boxes. and also what is the default value of them. - Ankit.
When requesting a catalog item that requires approval, I need to check if Approver has a VIP flag, then I can auto-approve the request and proceed to create a task for an appropriate group. I have a flow that is looking for approval for the requested...
Hi, Please help me script. I have date field named startdate, but I need for users not to be able to select any date before 5 days from today. Thanks!
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