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Resolved! Add field Message under one Varaible Set in Catalog Item

Hi All, I have configured one common Variable Set for most of the Catalog Items. I want to add one message below the Variable Set for one Catalog Item as below. I want to add the above message below Justifications/Comment for one specific Catalog I...

SNOW46 by Tera Contributor
  • 5341 Views
  • 6 replies
  • 2 helpfuls

Resolved! Compare two field values

Hi, I have two fields. Field A and field B. I want to make sure that the value entered in field A should not match the value in field B. I achieved this but i have a problem as it is case sensitive. Like if Filed B is- "Master" then field A is accept...

Restoring Developer Instance

Hi  I had a personal development instance and now it's been reclaimed by the servicenow but I need it back. Usually, It shows a restore option but this time its not. So my question is there any way to get the instance back maybe some request to Servi...

Aditya33 by Mega Expert
  • 5290 Views
  • 4 replies
  • 4 helpfuls

How to remove add me from custom created list field

I have created a list variable called Tech reviewers and i need to remove Add me icon from this i tried the following code but none of them worked.-------------------------------------------------------------------------------------------------------...

k_jayanth by Tera Contributor
  • 3981 Views
  • 10 replies
  • 12 helpfuls

Resolved! Hide name of support agent in email for Additional Comment

Hello Experts, I have requirement to hide name of HR agent hidden in email notification for "Case Commented". If Additional Comment is added by "HR Agent" it should appear as "HR Agent" instead of User name. If added by customer /opened_for, then dis...

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VShine by Mega Guru
  • 4482 Views
  • 16 replies
  • 5 helpfuls

Resolved! Add UI Action in a row in list view

HiI have a requirement where i need to add a UI Action (or a URL) to the rows in list viewSomething like the image belowI want to use the existing list functionality to achieve thisI tried putting URL and HTML fields 1. URL field displays the URL as ...

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Resolved! Set Select Box variable value in onChange script

Below is a screenshot of an onChange script where I am attempting to set the value of a Select Box type variable based on value selected in a Multiple Choice type variable. Desiring the below: 1) When osc_node_res_action (Multiple Choice type) value ...

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dp11 by Tera Guru
  • 5499 Views
  • 6 replies
  • 0 helpfuls

Question on using setNewGuid() on scoped app

Hi , I have a workflow which will create a catalog task , so in the advanced section of the catalog task activity i have  scripted this way : workflow.scratchpad.sys_id= task.setNewGuidValue(); Dont know why i am getting the sysid as undefined and wo...

Naresh291 by Tera Contributor
  • 3295 Views
  • 1 replies
  • 1 helpfuls

Resolved! Difference among states

Hello all,Can any one explain me what is exact difference amongClosed completeClosed incompleteClosed Skipped and pending states..Thanks!Ganesh.

ganesh7 by Kilo Contributor
  • 10343 Views
  • 5 replies
  • 6 helpfuls

Report on a table containing Document ID field

Hi Friends,I need to create a report on a table. This table contains a Document ID field named "Profile". I need to dot walk('+") to this "Profile" and add few fields from there to my report. While creating report I could not find "+" option with "pr...