Resolved! How to change to display position of "Related Links" in a form?
By default, the "Related Links" is displayed at the bottom of a form. Is there a way to move related links to the middle of a form? for example above/under some section?
Forum Posts
Resolved! Multiple GR queries or addEncoded query?
I'm running a query to get an RITM based on variables from the Catalog Item. I found this really useful post from @drjohnchun (https://community.servicenow.com/community?id=community_question&sys_id=d4240329dbd8dbc01dcaf3231f96199e) about querying th...
Resolved! Want to write a fix script for removing value of a particular field in a form
I want to write a fix script for a list of records in a table. There is a field in my form that has a particular type of value. I want to remove that value and make it empty,
Resolved! Auto-import attached file on RITM using workflow script
Hello Everyone, Does anyone here already done an auto-import from an attached excel file on RITM using workflow script? We are trying to build a Service Catalog Item to automatically add/update/remove locations by auto-importing user's attached excel...
Resolved! Cloning - and Update Sets Duplication
Good Morning, We have recently cloned an instance in ServiceNOW. The Clone went fine. We ran into something we did not expect - and this was Update Sets. Here is the scenario. Our typical deployment goes from Dev -> Test -> Prod We cloned ...
Convert duration to hours as integer
Hello,I'm trying to convert a glide duration (02:00:05) field to an integer representing the hours. I've been trying some different things and I haven't been able to get it to work. Right now I have a client script that sends the form fields to an sy...
Resolved! As an ITIL User, I want the My Work and My Group's work filters and the My Work and My Group's work widgets on the default ITIL Homepage to be the same, so that I can always be seeing the correct tasks that I should be working on
Navigation Menu: My Work - The filter criteria should be: Assigned To is the currently logged in UserActive is True My Group's Work - The filter criteria should be: Assignment Group is all Assignment Groups of type "Assignment" or "Agile" that the c...
Service Portal - My Tickets
My Requirement ::I want an widget called My Open Tickets: The Widget must display the Open requests, incidents and ideas that the user has submitted for themselves and others on the service portal homepage within a single widget in list form with a m...
Unable to set/clear value of a variable with "onChange" client script - "control" object - within a multi row variableset
Hi, I am unable to set/clear value of a variable with "onChange" client script - "control" object - within a multi row variableset. Is it a known issue Or anything wrong with my code or PDI? See below code and attached screenshot. g_form.setVa...
Resolved! Hide Question on service portal catalog item variable
Hi I am trying to create a Label variable for an order guide and would like to use HTML formatting only. I have used the Annotation tab Help instructions to define the HTML which works perfectly. The variable also requires a Question which is mandat...
Convert 12 hour date format to 24 hour format
In my inbound action date format is in form of "Thursday, May 18, 2017 4:00 PM" to dd-MMM-yyyy hh:mm:ss ? has anyone done this conversion in servcienow before ?
Resolved! How to use Leaflet (OpenStreetMap) as directive?
Hallo everyone, may somebody help me to understand the angularjs directives architecture in servicenow? I already used Google Maps using ngMap angularjs file and it was simple because I found an updateset which already served all needed information a...
Populating the RITM Category with Catalog task category.
Populating the RITM Category with Catalog task category. I am looking to see if there is a possibility to populate the Category on the RITM with the Category on the Catalog task. These are 2 independent fields and we did not have the requirements ini...
Resolved! How to add record watcher in scripted list menu item
Hi All, I have created one Scripted List menu item which shows list of incidents which are in new state. Please find below script and its working fine. Here I wanted to filterout the incidents which are not in new state and I would like to refresh it...
Cannot move Update set to a different scope??
Hi , I have a issue Cannot move update to a set for a different scope. Customer Update sys_search_context_config_e1a2c1962f1780108490dcb6f699b610 . I want to move scope from default to Ydc which is a private scope . Have no clue how to do this ....
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