Hi,I need to create a report on Incident,Problem,Request, etc from a top down perspective. I need to provide a report by VP for all of the things that happened in their departments. For example I need to produce a report for the VP of Customer Serv...
Is there way to check logged in user role in UI Policy. Actually based on the logged in users role, I wanted to make fields read only/editable using UI Policy.Is there any way by which we can make UI policy to execute before Client script.
in release i written the code for changing awaiting approval to work in progress when all feature records are changed to work in progress the code is working but it changes the state when update the release record field. how can it changed directly w...
Not sure why I always have trouble with reference fields. I have a UI action that i nee to run a query on another table and see if a record exists if so proceed and if not cancel the UI action.Do I need to query the table the reference is on and re...
I know how to set the assignment_group and assigned_to using sys_id:current.assigned_to = "f2f86bb36f18c2004523da0cbb3ee467";How can I set the assigned_to by using users' names, "Jacob McGillicutty", since the sys_id is bad for readability?
I am creating an inbound email action to create an incident record. There is a string value on the email that comes across in the email in this format: receivedTime:Aug 09 2016 16:56:17.713 UTC. The requirements state to have this field map to a cust...
I am using the below REST API URL to get the list of Service names from ServiceNow. But this is returning non-service entries as well. Am I using the wrong URL? Please help.https://<baseurl>.service-now.com/api/now/table/sc_cat_item?sysparm_fields=na...
Hi all,I'm facing an issue while posting CSV directly to an Import set setting charset for special character handling. It is working fine if the CSV does not contain any special character. I've gone through the URL (http://wiki.servicenow.com/index.p...
So,I've been hijacking a few thread but I think I might end up better with a own thread for this specific case.I've been testing around with the Demo Service Portal(SP) that comes along with ServiceNow so I can build my own. My problem is this:We wan...
How to write a complex query�now,I have a query as follows。 select tbl.a, tbl b, tbl c from table tbl where 1=1 and (a.start_date >= '2015-04-01' and a.sta...
Hi All,I am trying to populate name field on another field through client script. But I want only first 3 characters to be auto-populated. Please share your thoughts on how to achieve this?Appreciate you Help!!Thank you,Jack
Hi All, I have a client who has been struggling with updating incidents via inbound email actions. According to the ServiceNow Wiki, a Reply inbound email action type should be created under the following conditions: The email contains one of the ...
Hi,Where i can find the code defined for knowledgeHelper.canContribute?I searched for all the script includes , but does not find the exact one .Thanks,Naveen
Hi! I'm practicing Data Lookup. I've been able to follow the process as it appears in Data Lookup and Record Matching Support - ServiceNow Wiki . When I get to the "Create Data Lookup Definition Record" section I am able to create the new Matcher Fie...
