On the form layout for our incident, we have a closure information section/view. Within that we have the ability to check a box to create a knowledge article from the text contained within the close notes box.What I would like to do is under that c...
I would like users to be able to have a way to press on a phone number (or an icon) and have it automatically call the phone number. I have set up the E.164 phone number field, but on pressing the field the system reacts as if the user is editing t...
I am building an app (using Fuji), and noticed that there are Composite fields in the Project and Demand applications. When I attempted to create a new field in my app there is no Composite Type to select (I double checked on global and if doesn't ...
Hi Everyone,I'm putting together a Record Producer that will ultimately feed into the Call table. I've got a need to show and hide fields, but am struggling to handle them through basic UI Policies, so I'd like to use the true/false scripts, but I'...
Good morning everyone, I'm hoping someone can help me with a problem that has me stumped.Background:We have a catalog item with an associated workflow, at one point in this workflow some information (4 yes/no questions and a freetext-field) must be p...
When creating a new Story in the SDLC module, it get number STRY0000001.Scenario 1If I click on save and then "Create New" (under Stories in SDLC) the next story will get STRY0000002 as the number.Scenario 2If I click on submit instead and then "Crea...
Hey guys, I am working on a task in which when I select options from Slushbucket or list collector variable in SR and order it.then as per selected options Approvals goes to different users??while searching through...
Hello Experts,Can somebody share any video, Artifacts and other relevent information for Service Assurance in Servicenow? I found one video but its in non English language.Regards,Rajiv
I am trying to insert a new record to another table.Issue is the record gets inserted but with the blank values.var gr = new GlideRecord('asmt_m2m_category_assessment');gr.initialize();gr.assessment_record = current.vendor;gr.category = current.u_it_...
Dear all,I have created a custom field called "Activity History" into incident table, this is a string field and I'd like to use it to store all updates performed on an incident, something like the following:<date/time> - <user>:<comment><date/time> ...
In some UI Actions the action name is called sysverb_inserte.g Demand Management->Ideas Table->UI Action: AcceptThis example creates a demand request record and redirects to the Idea Record (as defined in the script part of the UI action)What is de c...
Hello,Our ServiceNow triggers a survey to end users after a ticket is closed. Here is how this suvery look like in ServicesNow -- there are a couple check boxes and a text box. My goal is to use ODBC to get the survey result. I have imported some t...
Hi all, I have an onChange catalog client script on a list collector variable. I have made UI type to both to apply on service portal but it does not work. I am aware that some functionalities do not work on Service Portal side and need to be written...
We have two scenarios for approvals in our catalog:Request levelRequested item levelRequest level will only be used for certain order guides. To control this, we have created a custom field "workflow" on the order guide. Then on the forms, we have a ...
How does the value of "email.body.assign" populates in an email inbound action? From where does this value come ?
