Dear All, I have issue with my Personal developer instance, I have configured advanced work assignment and it was working fine in New York version, post upgrade to Orlando and now in Paris version, I am facing issue where only System administrator us...
In my Get Catalog Variables I have a value of List type. Yet I cannot seem to get the display value. return fd_data._2_1__get_catalog_variables.list; // returns sys_id return fd_data._2_1__get_catalog_variables.list.getDisplayValue() // returns ...
Hi, I want to set tooltip on a field value like when I hover on the field then the entire value inside the field should be displayed outside in the hover .How can I achieve this in the service portal Thanks, Phani
Hello All,Hopefully a quick one - I'm having trouble getting a Client Script to work properly - I have a date field 'ends' (type is 'Date'), which we need to ensure is in the future.I am using the following Client Script and Script include, but I rec...
Hi , I created a workflow that is supposed to run on a sc_req_item but it doesn't look like its getting triggered correctly. I've attached a copy of my workflow , there aren't any errors when I validate it and it is linked correctly to the servic...
Hi Experts, I am querying service now accounts using REST API get request call to sys_user table of service now and facing below error -- j java.net.SocketException: Connection reset Its happening at the time of parsing the response basically and no...
Hi,I have a requirement to limit choices on record producer variable based on system lodged in user's company. So I have created a catalog client script for that, but i could not find better way to showoption method in client script. Hence I used g_f...
Where is the URL of the service portal for survey? When I view survey URL, it only shows the non-service portal URL. Is there a way to get the survey URL equivalent in Service Portal?
Hi Experts, My goal is to be able to call a server script with glideAjax from a catalog client script, which related to a record producer. right now I'm getting null as an answer (from the glideAjax) and also my logs on the script include are not exe...
It was requested that I build a Q/A widget that will guide the user to the correct catalog item to order. Sort of like the old wizards. So basically the user is presented with a list of questions and they pick one and then a new list of questions c...
I have a form that has a reference field on it. If I go in and look at the form it has everything as it should be. However, when I go in as a use (non-admin) that field and only that field does not show up. I have looked at the UI policies and not...
On a integration from one SN instance to another I am sending new attachments on insert to the other instances incident. Using a business rule. It is almost like the rest api is looking for the sys_id of the attachment on the target table instead of ...
Hello, I have to create this workflow, and the task Retrieve Hardware must be triggered on the date mentioned in item . any idea how to do this? Thank you
Hi, I have a requirement where i have to copy the additional comments from requested item to all the catalog tasks.Once the item is approved all the comments after the RITM is approved, should be copied to each and every catalog t...
Is there a way I can dot walk on this action: In this table the User User Id is the unique value I need to target the record to update. Yet I cannot dot walk to get there. How can I do this otherwise? Thanks
