How to restrict the existing knowledge base ?

snow57
Tera Contributor

Hi team, 

 

I have an existing knowledge base with some “ can read” criteria . Now I have to restrict the knowledge base to only some “admin team “ . J modified the “ can read “ criteria to that admin . But eventhough with this the outside people are able to read the knowledge base . How to restrict this ? 

thanjs 

8 REPLIES 8

Harish KM
Kilo Patron
Kilo Patron

HI @snow57 can you share the user criteria script applied on can read ?

Regards
Harish

snow57
Tera Contributor

Hi,

there is no user script here . I just added the new group and added that group under the “can read “ . 

Hi @snow57 you can use run diagnostic to check on the issues

HarishKM_0-1711694457677.png

 

Regards
Harish

snow57
Tera Contributor

Hi Harish , Tried this but showing as teh user has rights because they have "knowledge_admin" role