How to restrict visibility of the 'closed' option in the 'state' field

[Sahar_Kaizer]

Hi,

I've established a 'u_support_feedback' table containing a 'state' field, where one of the values is 'closed.'

I want to restrict visibility of the 'closed' option in the 'state' field to users without the 'mac_departmentTL' role.

This means only users with the 'mac_departmentTL' role should be able to close records.

How can I implement this?

Thanks,

Sahar

[Dr Atul G- LNG]

Hi @Sahar_Kaizer 

You can add the role condition in Closed UI Action like

https://www.servicenow.com/community/developer-forum/restrict-the-visibility-of-the-incident-records...

https://www.servicenow.com/community/developer-blog/managing-access-to-ui-actions-with-conditions-ro...

[Prathamesh G]

Hello @Sahar_Kaizer,

If you don't have any UI action to close that ticket, you can create a new UI action with restricting the UI action only for the specified user with role. 

Additionally, if any other user tries to change the state to close, you can create onChange client script when the state changes to 'Close'. And you can check if the user don't have the required role to close the ticket, you can add a alert/error message indicating that user cannot change the state to 'Close' by setting the state to its previous value.

If my above solution resolve your issue, Please marked the solution as 'Accepted Solution' and also marked it as 'Helpful'.

Thank You.

Prathamesh.

[Murali27]

Hi @Sahar_Kaizer ,

Write an Onload Client Script as follows to hide the State value "closed" provided if the logged in user don't  have mac_departmentTL' role.

function onLoad() {

   

if (!(g_user.hasRole('mac_departmentTL'))){

g_form.removeOption('state', 7); // In your case please consider the value of closed choice.

}

}

Regards,

Murali.

Please mark my answer as helpful and the solution accepted if it serves the purpose.