How to revert the fix script

[shaik_irfan]

Hi,

we have ran the Fix script and updated the records. Can we revert back the data which got updated ?

[Ankur Bawiskar · Accepted solution]

Hi Shaik,

no you cannot unless you have taken a xml backup of the records before they got updated

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Vineet Yadav]

Hi Shaik,

For future update by Fix script use checkbox "rollback".

You need to add on the form as by default not available.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0761248

Regards,

Vineet

[pawan k singh]

Yes, you can if you have checked the "Record for rollback" option for the fix script you ran.

To Rollback the records, 

1. Go to --> Rollback & Recovery --> Rollback Contexts. 

2. In the "Form Version" column on List view search for "Fix Script:YOUR FIX Script Name" and open it.

3. Click on "Rollback" related list from the record.

4. Type "yes" and press "Ok" if prompted.

Please mark this helpful, if this answer helped you.

Regards

Pawan K Singh

[Vasanthi_L]

Hi,

To revert the fix script, you first need to check the record for rollback for the respective script so that when you run the script, it will be updated in rollback contexts, and it is possible to revert back; if not, it is not possible, I think.

Below I provided you the process for reference.

Here i am converting  in progress state incidents to on hold using fix script and reverting 

All > Rollback & Recovery > Rollback Contexts

Regards,

Vasanthi Lankada