How to run the scheduled reports with a generic user in "RUN AS" field?

[DINESH CHINNAD1]

Hi Team,

We are planning to run all the scheduled reports under one generic user account. For that i have created one user account called "Report Scheduler" and updated the RUN AS field with this user. After doing that i am able to send the report as per schedule, But the problem is the attachment doesn't having any data.

To avoid that situation i have provided all the report roles to that user account. But still i am unable to get the report data in the attachment.

Did anyone come up with the same scenario? If so kindly share your thoughts.

Thanks,

Dinesh C

[amlanpal]

Hi Dinesh,

The reason might be the User who created the report is no longer active in the ServiceNow. Please make sure that the user account is active or try to re-generate the report with active user id. Please check this link: Schedule a report

I hope this helps. Please mark correct/helpful based on impact

[DINESH CHINNAD1]

Thanks for your response. I am the one who created that report. Not sure why this not running properly

[amlanpal]

Hi Dinesh,

My Bad, the user who created the Scheduled report should be active user. Please cross check whether the creator of the Scheduled report is an active user.

I hope this helps. Please mark correct/helpful based on impact

[DINESH CHINNAD1]

Even that too created by myself.