How to search table on Service Portal by using Global Search.

[DS20]

Hi,

  I wanted to search table from global search on service portal. I have added table name in text search property and created new search group as well but still not able to search the result.

Please Refer the both attachments.

Thanks In Advanced.

[Ct111]

Hi DS,

You can make changes to default search property of service portal by passing the sys_id of your table in Value and try again.

Property to modify is below:

glide.service_portal.default_search_sources

Note : Since there is only one search source (table)  that's y i suggested this.

Go through below link : 

https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/default-search-sources.html

Mark my ANSWER as CORRECT and HELPFUL if it helped.

[DS20]

Hi creativethinker,

  I have added my table's sys_id to glide.service_portal.default_search_sources property's value, but still when i search from SP home page its not showing the result.

[VigneshMC]

To search for records from a table in service portal, table has to be added to Search Sources for that portal. Search Sources are available in related list in portal table

[DS20]

Hi,

  I have added the custom table in Search Sources under service portal, but is just showing the table name in the list on portal when I search the records with message "did not match any documents". It is working for OOB tables not for the custom tables. Do we have do anything else for custom tables.