how to select approver name in flowdesigner if user have same name in servicenow

[Sai vsk]

I have a user whose specific requirement involves assigning Flow steps to specific individuals. When trying to make that selection, we found there are multiple users with same name thus system not identifying the correct name since we can only able to search with the name attribute. I know this can be achieved through script but since flow is a low code functionality, want to add user as approval instead of using any script. Any suggestions here.

[Arun_Manoj]

Hi @Sai vsk ,

We can pass sys_id of the user to approve.

https://developer.servicenow.com/dev.do#!/learn/courses/utah/app_store_learnv2_flowdesigner_utah_flo...

[Sai vsk]

Hi @Arun_Manoj

Thanks for reply. But it is with scripting right. Without scripting is there any logic to find the user who is having duplicate entries in user table?

[BHAGYESH BHOSAL]

Hello @Sai vsk ,

You cannot pass the sysid that's right , and if there are multiple users with same name it is difficult to identify .

But you can try using lookup record first and then you can mapped it for the approval , that will work .