How to select multiple options in a list

[ServiceNow Use6]

Hi,

My requirement is to have ability to select multiple options in a List of SIDs affected variable. Currently I am able to select only one value at a time. Kindly help.

Regards

Suman P.

[pr8172510]

Hi Suman P. @ServiceNow Use6 ,

Please open the Dictionary Entry for:

u_list_of_customers_affected

Currently the field type is set to:

Type = List

Please change it to:

Type = List Collector

This will enable proper multi-select functionality and allow users to select multiple values in the field.

[Tanushree Maiti]

Hi @ServiceNow Use6 

If you create same name field with type  as List collector -> Reference it to a table (if needed) with filter,

You will get all value in Available Left bucket ->Select single /multiple value from left to right bucket.

Note: Change type of a field/variable  is not recommended. If you are fine with this approach, deactivate your existing one and as suggested create new one with same name.

[ServiceNow Use6]

Hi @Tanushree Maiti and @pr8172510,

If I change the variable type there will be problem in the production. I can't do it. By the way I am working in CSM Work space.

Regards

Suman P.

[Tanushree Maiti]

List collector is not supported in Workspace. It is compatible with Native view and portal.